Doha, November 10 (QNA) - The Ministry of Municipality, represented by the Customer Service Department and the Unified Call Center, obtained 3 ISO certifications, namely (ISO 18295-1:2017, ISO 9001:2015, ISO/10002/2018) in the field of applying best practices in customer service and service recipients, quality management system, customer contact centers and handling of public complaints.
On this occasion, Eng. Hani Saleh Al Obaidli, Director of Customer Service Department and the Unified Call Center stressed that on the basis of the strategy of the Ministry of Municipality and in line with Qatar National Vision 2030, the Ministry, represented by the Customer Service Department and the Unified Call Center, has attached utmost importance to the satisfaction of its customers, as it seeks to intensify its efforts In order to raise the levels of customer service and enhance its capabilities, to move forward towards greater excellence in its operations.
He said that the department's obtaining these certifications in the areas of quality management system, management of customer contact centers and handling of complaints, contributes to raising the level of providing distinguished service to customers, by adopting the best international standards that ensure the highest levels of satisfaction with service provision, and enabling the ministry to deal with complaints effectively and professionally, and address them as quickly as possible, by establishing a culture of transparency in dealing.
The department obtained the ISO certification in the quality management system (ISO 9001: 2015) last May, which focuses on customer service, meeting their requirements and measuring their satisfaction in terms of raising the efficiency of employees, improving management and its responsibilities, in addition to managing relationships between all parties.
The Customer Service Department and the Unified Call Center also obtained the ISO certification in the Customer Contact Center Management Systems (ISO 18295-1:2017) last May. Customers are provided with services that meet their needs continuously and distinctly, and in cooperation with various parties.
The department had obtained the ISO certification for the Complaints Handling System and Increased Customer Satisfaction (ISO 10002:-2018) in June of the year 2021, which aims to provide integrated services to customers with high accuracy and efficiency, and strive to increase their satisfaction by meeting their requirement. (QNA)